Shipping, returns & PAYMENTS

ORDER PROCESSING:

All orders are processed and shipped from our studio in the UK. We offer delivery within UK, Europe, US and most other international countries and regions. Original artworks are shipped within 7-10 business days of placement of the order.

You will be notified by email to let you know when your order is on the way.

SHIPPING OPTIONS & RATES:

Shipping is charged at a flat rate of £8.95 for UK Mainland and £29.95 for International orders sold directly through the website. We do not currently offer fast track shipping.

UK shipments will typically be sent via tracked Royal Mail, Parcelforce or DHL delivery. All international shipments will be sent by DHL and are tracked.

All artworks are insured for damage whilst in transit.

CUSTOMS & IMPORT DUTIES:

For International delivery, the final price at checkout does not include any customs duties and taxes that your destination country may apply upon delivery of your order.
Piers Phillips is not responsible for these charges, if they are applied they are obligatory and your responsibility as the customer. 

For more info about customs duties, please contact local customs officials in your destination country.

PACKAGING & PROTECTION:

We take extra precautionary measures to ensure adequate protection of the artworks and a secure delivery. Original artworks are securely packaged and shipped in either double walled corrugated boxes or custom wooden crates.

DELIVERY:

Deliveries are made to the address indicated by the buyer and in the manner specified in the order summary. Upon delivery, buyers should verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note - with photographic evidence of both the product and its original packaging. 

FAILED DELIVERY

Piers Phillips cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the buyer, nor for any damages or delays after handover to any carrier arranged by the buyer and not offered or recommended by the seller.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to Piers Phillips, who will contact the buyer to schedule a second delivery attempt or to agree on further course of action.

Unless otherwise agreed, second delivery attempts onwards shall be at the buyers expense.

RETURNS & REFUNDS:

Refunds can only be offered if artworks that are damaged upon arrival. To be eligible for a return, your item must be unused and in the same condition that you received it.

If your order arrives in poor condition, please notify us by email as soon as possible, including digital photos, your order number and date of purchase.

Once your return is received and inspected, we will email you to confirm it has been received. If your return is approved, your refund will be processed and you will be credited automatically. Shipping costs from the original order are non-refundable.

Our policy lasts 14 days from receipt of the artwork. Unfortunately, we will be unable to offer you a refund more than 14 days after receiving the artwork.

PAYMENTS

All major credit cards accepted.

Please be aware that there are restrictions and limits when using Clearpay through Squarespace who is the e-commerce provider for Piers Phillips. Such limits include a total spend of GBP£1,000 in the UK, USD$2,000 for the US, CAD$2,000 for the CA, AUD$2,000 for the AU and NZD$2,000 for the NZ. Other restrictions may apply when using Clearpay.

If you have any further questions, please don't hesitate to contact us at piers@piersphillips.com or use the contact box below with your inquiry.